Shipping policy

Delivery Information

Delivery is charged at the standard rate for orders placed for delivery within mainland England* & Wales. Destinations outside this area may incur additional charges which are displayed during checkout but before an order is placed. These areas include: Ireland, Islands, Some Parts Of Scotland & other off-shore destinations. Some areas of England such as The Isle of Wight also incur additional costs. The standard rate of delivery is £6.95 for the first parcel up to 28kg and £4.00 per additional parcel. Different charges apply to bulk orders that would be shipped via a pallet service. Orders placed before 15:00 Mon-Fri are usually dispatched the same day for Next Working Day Delivery* (next day delivery excludes shipping areas that incur additional costs above the standard rate) Where possible we continue to dispatch orders placed after this time at discretion, but we are unable to guarantee the availability of this. please check when placing your order if we will be able to dispatch it that day. On occasion the cut-off time for same day dispatch can be brought forward due to unforeseen circumstances, however, we will notify anybody affected should this occur. Orders up to approximatley 250KG are shipped using our Nominated Parcel Courier and are sent on a Next Day Delivery Service*. (excluding areas of additional shipping costs) All orders require a signature on delivery. In the event that you are not in at the attempted time our courier may either deliver to a suitable neighbour or return the parcel to the depot for a re-delivery. In both circumstances, a missed delivery card will be left explaining the next steps to receive your delivery. Our Courier will attempt delivery on a maximum of two occasions (at no additional cost) before holding the parcel in their depot for 5 working days from the first attempted delivery so that it can be collected by the customer after which time they will return the items to our warehouse. should this occur then the customer will be liable for additional costs incurred for the return of the parcel & any re-delivery costs to send the items back out. The cost for return of an order is usually £10 for the first parcel and then £5 per additional parcel if you are within the standard delivery rate areas. for Areas that incurred additional delivery costs when the order was placed, the return costs will also be higher. Orderes received back due to non delivery will be credited to your account with us less any original delivery costs and less the cost of returns, penidng further instruction from the customer regarding re-shipment or refund. Once orders have been dispatched it is not possible to cancel the delivery and refusal of the order will result in these return charges still being applied. Orders over 250KG are usually sent via Pallet and will arrive within 2-3 Days due to collection times etc. Pallets not exceeding 1,000kg are sent on a vehicle containing a "Tail Lift" for easy off-loading, however, due to health and safety regulations, we are not able to offer this service on individual pallets over 1,000KG. If an order is placed and our order processing deems your address to be unsuitable for a pallet delivery or we have any queries, we will contact you with the details provided prior to shipment to discuss the options. Tracking information for shipments is not provided by default, but is available on request. should you require your order to be tracked please either contact our customer service department on 0800 032 1046 (option 2) and they will do this for you, alternatively you can send us an email with your request. In the exceptional circumstance, we are unable to dispatch an order due to insufficient stock, we will contact you within 24 hours to discuss your order and offer an alternative product where possible or advise lead time for delivery. Synergy (GB) Ltd T/A Till Rolls Direct tries to maintain a stock of all items within our range, However, due to the supply from distributors all items must be subject to availability and may be withdrawn at any time. If your order can not be fulfilled you will be offered an alternative or given a full refund.